Answer:
83.34%.
Step-by-step explanation:
Given that,
Lucy does 12,000 J of work on a machine to help her
The machine exerts a force of 500 N to lift the crate.
Height of the shelf = 20 m
We need to find the efficiency of the machine. The ratio of output work to the input work is called the efficiency of any machine. It is given by :

So, the efficiency of the machine is 83.34%.