Answer:
Option A: 3.59% is the correct answer
Explanation:
Z-score is used to calculate the probabilities when mean and standard deviation is given.
Given
Mean = μ = 21
SD = σ = 5
We have to find the probability of selling 12 or less water heaters so our x value is 12
x = 12
The z-score of a value is calculated as:
z-score = (x-μ)/σ
Putting the values
![z-score=(12-21)/(5) \\=(-9)/(5)\\=-1.8](https://img.qammunity.org/2021/formulas/mathematics/college/814rwim8fyt0un2c4k0gm155jsv0vrsluf.png)
Now z-score table will be used to calculate the probability for z= -1.8
So we will go for the row with -1.8 and column 0, which gives us: 0.03593
As we have to calculate the probability in percentage
![=0.03593*100\\= 3.593\%](https://img.qammunity.org/2021/formulas/mathematics/college/xe2rx40glo84y897md1yzoodh2srn2cv9g.png)
Hence,
Option A: 3.59% is the correct answer