Question

A company offers ID theft protection using leads obtained from client banks. Three employees each work 40 hours a week on the leads. These employees are each paid $25 per hour. Each employee identifies an average of 3,000 potential leads a week. There are no duplications in these three lists. Material costs are $1,000 per week, and overhead costs are $9,000 per week. An average of 4 percent of the potential leads actually sign up for the service, paying a one-time fee of $70. Consider the output as the fees generated. a) What are the labor hours productivity and the multifactor productivity for this operation

Answer 1

Output = 4%*3000 * $70 * 3

Output = $25,200

Labor hours productivity = Output / Labor hour

Where Labor hour = 3 * 40 hours = 120 hours

Labor hours productivity = $25,200 / 120 hours

Labor hours productivity = $210 per labor hour

Multi factor productivity for this operation = Output / Multi factor input

Where Multi factor input = 120*$25 + $1,000 + $9,000 = $13,000

Multi factor productivity for this operation = $25,200 / $13,000

Multi factor productivity for this operation = 1.938462

Multi factor productivity for this operation = 1.94