Answer:
First, despite many trials and tribulations with democracy in today's multiethnic societies, no other form of government -- including non-democratic power sharing, party-based authoritarian control, rule by the military, or the overwhelming force of a dictatorship -- can more effectively reconcile competing social interests. For this reason, understanding how types and practices of democracy may contribute to or help exacerbate intractable conflict is a critical concern.
Second, among the possible ways of constructing a democracy, there is no single ideal set of institutions or practices that can guarantee democracy will help manage intractable conflicts in deeply divided societies. At the same time, given deep practitioner knowledge about a particular conflict, and a keen intuitive sense about how any given democratic institution or practice may work in a setting, practitioners can help shape the choices of protagonists in today's deeply divided societies in ways that promote compromise, conciliation, and conflict management.