Question

Two consumers are searching for new hair salons and have very different belief systems and needs that affect the way they search for information. The second step in the consumer decision process, after a consumer recognizes a need, is to search for information about various options that exist to satisfy that need. The length and intensity of the search are based on the degree of perceived risk associated with purchasing the product or service.

Read each statement and match it with the followings.

a. Effortless,
b. Worth the Money,
c. Expensive Service,
d. Salon of Choice
e. Unimportant
f. Tight Budget
g. Could Damage Career
h. All the Same
i. Salon of Convenience
j. Personal Image
Joleen Jones Ginger Petri


1. Performance Risk
2. Financial Risk
3. Psychological Risk
4. Internat vs External
5. Benefits vs Costs

Answer 1

Joleen Jones Ginger Petri

1. Performance Risk (Working efficiency)

Could Damage Career

All the same (both will consider the same )

2. Financial Risk (Money concern)

Expensive Service

Tight budget

3. Psychological Risk (Link with perception)

Personal Image

Unimportant

4. Internal vs External Search for Information

Salon of Choice (Easy in selection)

Salon of Convenience

5. Benefits vs Costs (Profit or loss regarding satisfaction)

Worth the Money

Effortless