Answer:
B) complacency.
Step-by-step explanation:
Conflict can be defined as a state of misunderstanding or disagreement between two or more parties, as a result of breakdown in decision making. It is usually caused by factors such as dissent of beliefs, opinions, needs, values, resources, attitudes, ideologies, goals etc. It is generally perceived that conflict usually has a negative consequence.
However, the existence of conflict has a positive side which can stimulate the following innovation, change, creativity but not complacency because it connotes a negative effect of unsatisfaction.