Question

You’ve been given a customer complaint where a vital piece of Office 365 is not working as expected. The customer explains that the issue is causing their business a great deal of stress and is currently jeopardizing a huge sale. They’re looking to get this issue resolved immediately, how would you manage this scenario? Please provide a written response as if you were emailing the customer today.

Answer 1

Dear Customer,

Re: Your complaint with Ref. No. 2233546 - Dysfunctional Office 365

The above caption refers.

We empathise with you over the stress being caused by the Dysfunctional Office 365.

Please be notified that one of our IT experts will be in touch with you shortly to attempt to remotely resolve this issue. We ask that you cooperate by providing all the necessary assistance.

You may be required to provide log on details to your Office 365 Accounts as well as the nature of your IT infrastructure such as :

1. Make and type of your work station;
2. type of operating system being used
3. nature of internet connectivity and associated infrastructure etc.

We are aware that the above information is private and sensitive to your organisation and have proactively taken steps to ensure that all communication, information, are transmitted over highly secure servers with very powerful encryption technologies.

We thank you for your cooperation.

Kind regards,