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A dummy user at Universal Containers owns more that 10,000 lead records. The system assigned all these leads to a dummy user. This is causing performance issues whenever role hierarchy changes. Which two options should be recommended to improve performance

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Answer:

The situation described in the question is referred to as:

Condition Ownership Data Skew.

When designing record access for enterprise-scale, it would be a mistake to assign a role to a dummy user.

To correct the above problem, It is advisable to distribute the ownership of records across a large number of users.

This ususally has the effect of decreasing the chance of occurrence of long-running updates.

Cheers!

User Fernando JS
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