Question

One of your best performing associates has seemed distracted recently, resulting in declines in sales. You've asked if anything is wrong, and she said

everything's fine.
What would you be most and least likely to do?
MOST
€
PICK ONE OF EACH
→
LEAST
Tell her that her performance is suffering and in it doesn't improve, you will have to put her on a performance improvement plan
Make her aware of the sales trends, then be patient and give her time to bring her performance back up to where it was
Talk to other associates in the department to see if they know what is causing the performance problems.
Give her specific examples of where her performance is slipping and ask what you can do to help

Answer 1

Least likely thing to do

Talk to other associates in the department to see if they know what is causing the performance problems.

Most likely thing to do

Give her specific examples of where her performance is slipping and ask what you can do to help

Step-by-step explanation:

The most sensible and appropriate thing to do when you notice that one of your best performing associate seems distracted which is affecting sales,causing decline is to meet her and clearly let her know that her performance is slipping, giving her specific examples so she can know where her frailties are so that she can approve. Also offering a hand to help is another likely and sensible thing to do.

This is an effective way of handling the crisis since the associate has proven herself to be an effective and top performing worker.

The least likely thing to do would be talking to other associates and trying to find out if they have an idea of what is causing the performance problems.

This is not a sensible approach because the best person to meet and inquire about the performance problems is the affected associate. She is best placed to inform you about the reasons for the decline and also to work on fixing the performance problems that is impacting sales.