Answer:
B. Partial Copy Sandbox
C. Full Sandbox
D. Developer k Pro Sandbox
Step-by-step explanation:
In this scenario Universal containers wants to implement a service cloud and test with real Sales Cloud data.
Service cloud is defined a system that allows automation of various customer service functions. It can listen to customers via different social media platforms and direct customers to agents that can solve their problems.
Sandbox is a testing environment that is isolated and allows for running of programs without affecting the application.
To test service cloud implementation with real data we use the following 3 sandboxes:
- Partial copy sandbox: copies only relevant data to test configurations with real data.
- Full Sandbox: makes a replica of data by copying all data such as attachments, metadata, and object records.
- Developer K pro sandbox: is used by developers to test software in an isolated environment and can use large data sets. It includes configuration data (metadata)