Question

100 points phs questions Question 1

When creating a differentiated customer experience, what is one of the things a company should do?

A. commit to random acts of kindness

B. give away business cards

C. treat all customers the same

D. create a log book to organize your customers

Question 2
According to your reading materials, you should never treat customers as:

A. important

B. transactions

C. children

D. incompetent


Question 3
According to your reading materials, what percentage of customers rate their buying or service experience by how they were treated?

A. 60%

B. 1%

C. 70%

D. 4.777%


Question 4
Research has shown that an employee's ability to show _____________ can make or break your business.

A. Frozen 2

B. appropriate anger

C. a smile

D. empathy


Question 5
The five keys to differentiating customer experience include: kindness, surprise, sincerity, ______________, and empathy.

A. creativity

B. slogans

C. sarcasm

D. humor


Question 6
A client list should include:

A. the client's zodiac sign

B. the client's name

C. the high school the client attended

D. the client's preferred restaurant


Question 7
A client list tracks what?

A. a list of all the people who came into the facility

B. the service and sales amount in a day

C. supplies I need to order

D. all the people who walked by the facility


Question 8
A client list helps a business by:

A. documenting which services are most popular for the business

B. all of the above

C. keeping track of money earned and owed to the business

D. tracking how many customers came in and paid in a given day

Answer 1

If you don’t wanna keep looking back and forth for the answer I wrote the answer choices. (Your answers choices might be scrambled)

1. A- commit to random actos of kindness

2. B- Transactions

3. C- 70%

4. D- Empathy

5. A- Creativity

6. B- the clients name

7. B- The service and sales amount in a day

8. B- all of the above

Answer 2

1. A

2. B

3. C

4. D

5. A

6. B

7. B

8. B

Explanation: Here's a video that explains most of it: 5 Essentials For Creating A Differentiated Customer Experience

PS: I got a 100% so i hope the answers are right for you.