Question

Executives at Southwestern Construction have noticed that the company's construction team in the Phoenix office is more efficient with its resources than the other teams in the Las Vegas, Salt Lake, and Santa Fe offices. They decide to construct a knowledge management system that will allow the Phoenix team's methods to be shared with the other three offices. As a means of convincing the other teams to adopt the new methods, they develop an incentive program that allows team members to earn a percentage of the money they save on each project. This is related to which phase of knowledge management project implementation?

​​a. starting with a small pilot and enthusiastic participants
​b. connecting the KM to goals and objectives
​c. identifying valuable tacit knowledge
​d. getting employees to buy in

Answer 1

Option D.

Step-by-step explanation:

A Knowledge Management System is a process that refers to the procedure of organizing or managing the information or knowledge of an organization.

This system includes the gathering, sharing, and administering of information in such a way that when this information is utilized, the organization can get the best out of it.

From the scenario given above, we can see that information about how the Phoenix team has been gathered, with the intention of using the information to teach other teams how they can be as efficient as the Phoenix team.

This is very important in convincing the employees to adopt new methods of doing things.

The process of developing an incentive program that allows team members to earn a percentage of the money they save on each project is related to getting employees to buy in.

Employee buy-in refers to the situation in which employees are committed to the aim and objectives of the company.

The importance of this is that when employees buy-in, they become more engaged and committed to their work, and committed employees will work harder and also treat customers better when they know that their management supports and cares about them.

Answer 2

d. getting employees to buy in

Step-by-step explanation:

The scenario exemplified in the question above is related to the implementation phase of the knowledge management project "getting employees to buy", as this is a strategy whose objective is to offer an incentive as a way to convince other teams to adopt the new methods, which it is an effective strategy to motivate, eliminate resistance to change and ensure a smooth methodology transition, where employees will be encouraged to change for reasons that also benefit their personal interests.