Answer:
D) the ability to clarify and rapidly reduce communication stereotyping.
Step-by-step explanation:
Complex communication generally deals with the ability to successfully share information through multiple means such as verbal, visual and digital medium leading to a concise, purposeful and clear communication.
In selecting the best channel for complex communication, characteristics that Amy suggests a manager should recognize include;
- the channel's ability to handle multiple cues simultaneously.
- the ability to facilitate rapid, two-way feedback.
- the ability to establish a personal focus for the communication.