Question

Tom Valerio was the point man on a major push to reinvent CIGNA Property & Casualty. His vision for CIGNA was to become a top-quartile, specialist property and casualty company. It was a radical proposition. During the organizational change, having this vision was especially important during the __stage.

Answer 1

Change Agent.

Step-by-step explanation:

Change as it is naturally stated is said to be a continuous process which involves managers in this case at all levels, who should initiate change and how has to be deliberately decided in planned change.

Any resistance in introducing change is overcome by the change agent who motivates the employees to accept the change. Internal management takes help of external consultants in introducing planned change.