Answer:
The answer is:
1. decision that does not relate directly to employee's job
2. nonroutine situation in which employees must search for alternative solution
Step-by-step explanation:
Decision making is divided into two broad types, and they are;
1. Programmed decision making: These are planned, routine, everyday, structured decisions that are made as a result of some laid down operating procedures that have been developed overtime due to continuous exposure to the situation. An example is the decision on whether to take milk instead of sugar with your coffee, after several years of trying both of them to make the best decision
2.Non-programmed decision: these are decisions that are novel, nonstructured and non-routine, and they employ intuition, judgement and creativity to make the best choices. In our example; decision that does not relate directly to the employee's job description and nonroutine situation in which employees must search for alternative solutions, are nonprogrammed decisions because they are impromptu decisions that do not have already laid down response protocols.