Answer:
a) The probability that the call last more than 15 minutes is P(T>15)=0.050.
b) The probability that that you have to wait more than 20 minutes is P(T>20)=0.091.
Explanation:
The call time is exponentially distributed with a mean of 5 minutes.
The parameter of the exponential distribution is:

a) The probability that the call last more than 15 minutes is:

b) Now we have to work with the sum of two independent exponential variables with the same parameter.
The probability that the two calls last more than 20 minutes can be written as: