Question

If a customer is unhappy with a business’ product or service, the customer is most likely to ___________.

Answer 1

complain about the services or don't return to the establishment

Answer 2

The correct answer is: not return to the business.

Step-by-step explanation:

Companies must direct all their efforts to ensure customers' satisfaction. In such cases, customers tend to engage deeper with the company's brand and products which results in higher revenues for the firm in the long run. Customer service plays a key role. The way clients are treated is likely to determine if they would return to the business or not.

Thus, if clients are not satisfied with the product or service of an organization they are unlikely to come back.