Answer:
The correct answer is letter "E": attention; action.
Step-by-step explanation:
The Attention, Interest, Desire, and Action (AIDA) model was proposed in 1898 by American advertiser E. St. Elmo Lewis (1872-1948) mainly focused on the telephone sales environment. The conversation followed four (4) steps:
- Attention: before selling, attract the customer's attention to the product.
- Interest: if the customer is interested in the product, keep the interest up.
- Desire: create a desire for possessing the product.
- Action: when the sale desire has been created, motivate the action of purchasing and paying for it.