Question

You convene a group of employees to decide how to best restructure the company’s customer service process. Each person is asked to first make a list of ideas for five minutes with no discussion. Members then take turns explaining their ideas to the group, and as they are recorded on a flip chart other members are encouraged to build on the previous ideas. Voting is periodically taken to reduce the list until a decision is made. Complex problems are more appropriate for groups than for individual decision makers. The more decentralized an organization is, the more its employees tend to participate in decision-making. When groupthink occurs, the group unknowingly makes unanimity rather than reaching the best decision its goal.

Answer 1

When groupthink occurs, the group unknowingly makes unanimity rather than reaching the best decision its goal.

Step-by-step explanation:

Groupthink is a problem that can be encountered in big groups. Groupthink refers to a phenomenon that happens due to the fact that people are very concerned with harmony and conformity. Because of this, they are often willing to agree at all costs in order to maintain peace, even if this leads them to irrational behaviours. Therefore, groups with this dynamic can potentially reach a consensus without critically evaluating their options.