Question

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.

What step should be taken next?

Answer 1

Use the task-list utility to locate the PID for the explorer.exe process.

Step-by-step explanation:

To restart Explorer.exe from the command prompt, please follow these steps:

• Open a Windows Command Prompt by clicking on the Start button, entering cmd, and then clicking on the Command Prompt search result that appears.

• When the Command Prompt opens, type taskkill /F /IM explorer.exe & start explorer command into the command prompt and press enter on your keyboard. This command will terminate the explorer.exe and then immediately restart the process so you can see your desktop again.

• After you enter the command, you will see the Windows desktop go away for a second and then restarted. You can now close the Windows Command Prompt as the Explorer.exe process has been restarted.