Answer:
0.023 is the probability of an actual return of more than 11%.
0.159 is the probability of an actual return of less than 5%.
Explanation:
We are given the following information in the question:
Mean, μ = 7%
Standard Deviation, σ = 2%
We are given that the distribution is a bell shaped distribution that is a normal distribution.
Formula:

a) P(more than 11%)
P(x > 11)
Calculation the value from standard normal z table, we have,

Thus, 0.023 is the probability of an actual return of more than 11%.
b) P(less than 5%)
P(x < 5)
Calculation the value from standard normal z table, we have,

Thus, 0.159 is the probability of an actual return of less than 5%.