Question

Derek has recently been promoted to the position of Manager of Customer Relations. He is tasked with improving service provided by his department. Derek is aware that he has to rely on both his managerial skills and his leadership skills in his new role. Below are a set of tasks that Derek will perform as the branch manager. Classify them as either managerial tasks or leadership tasks by matching them to the category in which they belong.

Ensuring that workers adhere to work timings
transparent-blueL.gif

image?width=68&height=483
transparent-blueR.gif

Managerial Task
Introducing new processes to streamline training
transparent-blueL.gif

transparent-blueR.gif

Leadership Task
Assessing the performance of his team members
transparent-blueL.gif

Identifying innovative methods for service delivery
transparent-blueL.gif

Planning the training schedules of the department
transparent-blueL.gif

Motivating workers to reach their individual goals

Answer 1

Ensuring that workers adhere to work timings---------- Managerial Task.

Introducing new processes to streamline training-------- Leadership Task.

Assessing the performance of his team members--------- Leadership Task.

Identifying innovative methods for service delivery-------- Managerial Task.

Planning the training schedules of the department------- Managerial Task.

Motivating workers to reach their individual goals-------- Leadership task.

Step-by-step explanation: