Question

Greer went to her favorite manicure shop but the quality of her manicure was not as well done as previous times. What characteristics of services does this decision relate to?

Greer decision is related to the fact that quality of services is .

Answer 1

heterogeneous

Step-by-step explanation:

plato

Answer 2

(1) Services are not separable.

(2) Services are intangible: they can only be felt.

Step-by-step explanation:

(1) Services are not separable

Services can't be separated from a person once they are felt. In this case Greer felt had a satisfactory experience of manicures several times which enabled her to have a judgment about the latest manicure service.

(2) Services are intangible: they can only be felt

Services are intangible i.e. they can only be felt. The past fruitful experiences of Greer towards the manicure services and the current latest manicure service experience was only felt by her and not measured numerically. The experiences felt from the respective service offerings enabled her to make the decision about her latest services availed of manicure.