Question

Rugen Inc., a hospitality chain, hired a large number of military veterans in the hope that it would help put the business in a different league altogether compared to its competitors. However, the company soon experienced a backlash and drew flak in the hospitality industry, as it could not efficiently manage and retain these employees. Most of the veterans who joined the organization complained that management did not treat them the way they had expected to be treated. Which of the following things could Rugen Inc. have done differently to avoid these repercussions?

a. It should have followed the standard recruiting procedures to hire these employees to avoid bias.
b. It should have tried to mimic reward and recognition programs that are conducted in the military to acknowledge the employees contributions.
c. It should have let these members take control over most of its departments, especially security.
d. It should not have mixed these employees with regular employees, as veterans come from a completely different background.

Answer 1

To avoid the repercussions, Rugen Inc. should have tried to mimic reward and recognition programs that are conducted in the military to acknowledge the employees' contributions.

Explanation:

• The reason that has been clarified in the case itself states that treatment was the main concern of the veteran employees that were recruited newly.
• Had they been given the treatment that they were familiar with, they possibly would not have complained at all.
• A change in the approach towards the veteran employees would have helped the company retain all the employees.