Final answer:
Roberta can enhance customer satisfaction by being professional and resourceful, managing her stress with breaks, and improving systems based on feedback, similar to the successful strategies used by a lunch-hour manager in a fast-food restaurant scenario.
Step-by-step explanation:
Which actions might lead to increased customer satisfaction in the company? To improve customer satisfaction, Roberta, a customer service representative, can take several steps as evidenced by similar situations in other service-related roles. Looking at a past example, a lunch-hour manager at a fast-food restaurant faced customer complaints about a confusing payment lineup. This manager successfully resolved the issue by implementing a clear system, which involved the purchase and placement of floor markings to direct customers. This action reduced lines and confusion, leading to happier customers and a more efficient service.
Roberta could apply similar strategies in her car rental company role. She could ensure she is always professional and resourceful, manage her stress levels by taking breaks when necessary, and could potentially improve systems within the company based on customer feedback, much like the lunch-hour manager who listened to customer concerns and acted decisively.
By adopting these methods, Roberta might not only increase customer satisfaction but could also experience increased job satisfaction, receive positive feedback, and even find opportunities for personal advancement.