Answer:
consultation
Step-by-step explanation:
From the question we are informed about Charlotte knows that John's support will be essential in having her proposal accepted by senior management, so she meets with him informally. "I'd like to get your thoughts on the best approach on getting the staff trained on the new software," she says. "What are your thoughts on the next steps I need to take to get management's approval?" In this case, influence tactic is Charlotte using consultation.
Consultation can be regarded as an influence agent's that seeks help from others by directly influencing another person or group. This tactic focuses on ways to gett others so they can participate in a particular planning process as well as making decisions. This tactic also encourage changes. In this tactic the person that is needed to make participation is first put in good mood before the making of a request, this could be through been friendly or being helpful to him or her.