A customer calls about a subscription that he bought as a gift for a friend when the recently hired agent can't locate the information in the system, the customer gets angry and hangs up. What would you do?
A Enroll the agent in the next training course to improve her skills
B Teach the agent how to find the gift information in the system
C Ask the agent to use her break time today to practice locating customer gift information D Explain that the agent needs to learn the information before she returns to taking calls