Question

A registered representative (RR) of the firm is known to be going through a divorce and having some personal financial difficulties. The RR submits a request to back-office personnel to change pertinent contact information on the accounts of the RR's immediate family and member's of the RR's estranged wife's immediate family to his personal contact information. The Operations Professional (OP) who receives the request should (A) process the request as is and later contact FINRA's Office of the Whistleblower. (B) recognize the request as abnormal and refer the request to a supervisor or personnel in the compliance department. (C) contact the RR who submitted the request and ask for clarification along with additional documentation from the RR, as no written requests by the RR's family or in-laws were received. (D) inform the RR that though the contact information cannot be changed to the RR's personal contact information, the RR can change the contact information to that of the firm without issue.

Answer 1

Answer: recognize the request as abnormal and refer the request to a supervisor or personnel in the compliance department

Step-by-step explanation:

Based on the information given, the Operations Professional (OP) who receives the request should recognize the request as abnormal and refer the request to a supervisor or personnel in the compliance department.

In this case, the request of this nature is suspicious. Since The RR submits a request to back-office personnel that the pertinent contact information on the accounts of the RR's immediate family and member's of the RR's estranged wife's immediate family should be changed to his personal contact information, this is suspicious.

The issue should be escalated to the supervisor or the personnel that is in the compliance department. Therefore, the request shouldn't be processed by the OP.