Question

Jeniffer, a supervisor of a customer service team, is concerned about Mark's performance. She decides to talk to Mark

and schedules a meeting with him. If Jeniffer is using the directive counseling approach, which of the following should
be Jeniffer's first step?

Answer 1

In the directive counseling approach, Jeniffer's first step is to clearly state what she wants from Mark.

Step-by-step explanation:

In the directive counseling approach, Jeniffer's first step would be to clearly state what she wants from Mark. This step is important because it sets the expectations and goals for the meeting. By clearly stating what she wants, Jeniffer ensures that Mark understands the purpose of the meeting and can address any concerns or issues that may be impacting his performance.

Answer 2

Answer: She should first make a good conversation with Mark because you can solve this situation easier than just going straight to the point.

Step-by-step explanation: