Explanation:
3% = 0.03
we are looking for the 3rd percentile of Z.
checking the Z-table we find as the entry closest to 0.03 to be 0.0301 at z = -1.8 and 0.8.
so, the 3rd percentile of Z is -1.88
the cutoff number (the number of miles, where max. 3% of the tires will qualify for a refund) is
mean value + Z× standard deviation
22000 + -1.88 × 3100 = 16,172 ≈ 16,170
so, b. is correct