Question

At a spa, customers generally spend 5 hours in the facility. On average, this includes 12 minutes waiting after arrival, 8 minutes waiting for a massage, and 5 minutes waiting to checkout. The remainder of the time is spent being pampered by the spa's staff.

Required:
What is the overall equipment effectiveness (OEE) of this spa?

Answer 1

0.9167 or 91.67%

Step-by-step explanation:

The computation of the overall equipment effectiveness (OEE) of this spa is shown below:

We know that

Overall Equipment Effectiveness (OEE) = Value Added Time In Hours ÷ Total available time in an hour

where,

Value Added Time on of a spa for a customer is

= 5 Hours - [ ( 12+ 8 + 5 ) ÷ 60 ]

= 5 - 0.4167

= 4.5833

So,

OEE = 4.5833 ÷ 5

= 0.9167 or 91.67%