Answer:
ADKAR is
A : is the awareness to need a change
D : is the desire to change
K : is the knowledge of how to change
A : is the ability to change
R : is the reinforcement to change
Step-by-step explanation:
In order to improve methods of customer service a change is required in the Get Well Health Care Company and I will be using ADKAR model to implement this change.
ADKAR is
A : is the awareness to need a change
D : is the desire to change
K : is the knowledge of how to change
A : is the ability to change
R : is the reinforcement to change
- Firstly the change is required in Get Well Heath Care Company because there is a significant drop in customer service ratings which will make the company lose business.
- The change is desired because the company and its employees wants to continue to provide better health care to its customers.
- The employees needs to understand how to satisfy the customer with their service to get a better customer service rating.
- Are the employees able to implement this change? are they enough motivated to provide a better customer service?
- Are the employees going to reinforce the change implemented or will they go back to their old practices of customer service?