Answer:
A consumer has every right to submit a letter of complaint to a company, it is necessary, however, to be clear and objective in a justification, so that the company can solve its problem in the best possible way.
Step-by-step explanation:
Dear XX store manager,
I made a purchase of a HD Smart Tech television, on the date YY, at the store located in the Z shopping mall in the southern region of the city YZ, but when I got home I found that the television is not capturing the image in HD even though I did it all the procedures indicated by the saleswoman Paola, who incidentally, provided me with excellent service, solving my doubts and indicating a device that corresponded to my needs and desires. However, most likely I was unlucky to have received a defective TV from my stock at my home.
I would like a solution to make the exchange as soon as possible, since tv is a necessary item in my home and routine.
I await an answer.
Kind Regards,
xxx