Question

Snowy Mountain Financial Advisors is a network of branches providing investing and financial advising services. It discloses that it uses a balanced scorecard with the following six performance measures.

Required:
Link the measures to the perspective number(s) of the balanced scorecard.

Perspective
1. Financial
2. Customer
3. Learning and growth
4. Internal business processed

Procedure Measure Prespective number
Market share
Regulatory compliance
New cutomer refresh from existing customer
Order errors
Brach profit

Answer 1

1. Financial : market share and Branch profit
2. Customer : New customer referrals from existing customer
3. Learning and Growth : Not available on the score card
4. Internal business processed : Regulatory compliance, Order errors

Step-by-step explanation:

Linking the measures to the perspective number(s) of the balanced scorecard

1. Financial : market share and Branch profit
2. Customer : New customer referrals from existing customer
3. Learning and Growth : Not available on the score card
4. Internal business processed : Regulatory compliance, Order errors

The Market share is simply a portion of the general market that is been controlled by a product or organization

New customer referrals form existing customers is one way a company can get new and returning customers to patronize them

Regulatory compliance and order errors is been handled by the management of the business