Question

Learning task 3

1.Based on the tip being discussed,what is customer empathy?

2.Why do you think building rapport to the customer is impotant in housekeeping?​

Answer 1

Customer empathy is a concept that describes the ability of certain entrepreneurs or companies to interpret the needs or desires of consumers, in order to provide them with a better product or service and, in this way, increase their satisfaction when consuming, which it necessarily leads to a maximization of the company's sales and profits. It is, therefore, an intangible commercial value that maximizes business results.