Question

I need it by today please help. Imagine that you are the general manager at a resort. List examples of situations in which you may need to intervene to resolve customer complaints or handle internal problems.

Answer 1

when people get over booked and start fighting you offer the two of them rooms and a free dinner.

Answer 2

Other residents in the building that may share a floor with you, the room beside you, ect..

Step-by-step explanation:

When someone complains about another resident in the building, you can do 2 things. You can move the person causing the trouble to another area, or you can move the person complaining. Another option could be to kick them out of the hotel but that's a bit harsh.