Question

Please help!!

Dissatisfied customers may occasionally post harsh criticism of a product or service on a company's social media site. Social media experts say that not every comment on the Web merits a response. Concisely describe the circumstances that merit a professional response to an online post. Then describe the guidelines you should follow when composing to customers online.

Answer 1

Incomplete question. Answered from a general perspective.

Step-by-step explanation:

The following two circumstances may warrant a professional response to an online post:

• when the comment constitutes misleading/false information about the company.
• the comment indicates a sincerely confused customer wanting to solve an issue or get answers to their query.

Guidelines:

• Maintain formality in reply
• Be polite in reply
• Express appreciation for the feedback.
• Apologize where necessary.
• Reinstill trust.