Question

Read the scenario and answer the following questions:

Maria works for a toy manufacturer and is responding to the claim of a disgruntled customer. The customer is upset because the Interactive toy he purchased for his child stopped working the day of the purchase. The customer tried replacing the batteries, but that would not fix the problem. Maria knows that there have been issues with this product, and she decides to write an adjustment message. Which of the following sentences would be appropriate for Maria to include in her adjustment message?
a. I wasn't personally responsible for the defect, but I'll see what I can do.
b. Perhaps your child did something to the toy to cause it to stop working.
c. You can use the enclosed voucher to purchase a new product of your choice.
d. I promise this will never happen again.

Answer 1

Answer: You can use the enclosed voucher to purchase a new product of your choice

Step-by-step explanation:

An adjustment message simply refers to the response that is written with respect to a claim letter which was made against a business or organization.

The appropriate sentence that Maria should include in her adjustment message will be that "You can use the enclosed voucher to purchase a new product of your choice".

This will help calm the customer down and the customer will be happy to know that she can make another purchase with the voucher.

Other options such as "I wasn't personally responsible for the defect, but I'll see what I can do", and "Perhaps your child did something to the toy to cause it to stop working" will make the customer angrier.

Therefore, the correct option is C.