Answer:
VA: x = 1, x = -1
HA: y = 0
x-int: (4, 0)
y-int: (0, 4)
Explanation:
x-int:
0 = (x-4)/((x-1)(x+1))
0 = (x-4) because the (x-1)(x+1) are multiplied by 0
4 = x
x = 4
(4, 0)
y-int:
y = (0 - 4)/((0 - 1)(0 + 1))
y = (-4)/((-1)(1))
y = (-4)/(-1)
y = 4/1 = 4
(0, 4)