We can picutre the situation as follows
The ground floor is floor zero. So there are 15 more floors above. Let us suppose that she parks on the third floor under the ground. So, to find out the number of floors she has to go up, we simply subtract the number of the floor she is heading, and number of the floor she starts at. Since she starts at the third floor under ground, we can say that she starts at floor -3. In this case, we have that
So she has to go up 13 floors.