a)
The table shows the values of the function P(X) for every value of X from 0 to 10; then, as suggested by the question, to determine the probability that at least 5 users have abandoned their landlines, add P(5) to P(10), as shown below

Thus, the answer to part a) is 0.402.
Alternatively,

There is a difference between both results because the data in the table add up to 1.0098, not 1 as it should be.
b)
The binomial distribution states that

In our case, consider that a successful trial consists of a user abandoning their landline; thus,

Thus, the corresponding probability is

The approximate answer is 0.228878...