Question

ou're troubleshooting a computer that runs windows 10. the operating system has halted and a blue screen is displayed on the monitor with an error message. what is the first step you should take to troubleshoot the issue?

Answer 1

Answer: Look up the meaning of the error shown on the blue screen.

Explanation: Windows "blue screen" crashes often display an error message that in many cases is associated with a hardware or driver issue. Microsoft's website (and many others) have more info about what the various error messages mean.