Answer:
buyers are relatively comfortable with the quality and performance of substitutes, and the costs to buyers of switching over to the substitutes are low.
Step-by-step explanation:
Substitute goods are goods that can be used in place of another good.
Factors that increases competitive pressures from substitute products include:
- the switching cost : the lower the cost of switching to substitute good, the higher the competitive pressures from substitute products
- If the demand for the industry product is price sensitive : if demand for the product is price sensitive, a small increase in price would lead to an increase in demand for the substitute good