Final answer:
Epic's seems to be using a customer relationship management system to access customer data and improve service delivery, indicating a focus on data-driven decision-making for enhancing customer experience.
Step-by-step explanation:
The question implies that Epic's is leveraging customer data to enhance service delivery. By granting customers access to information on Epic's network, the company might be employing a customer relationship management (CRM) system.
This CRM system can store valuable customer interactions, preferences, and feedback, which can be used to personalize services and create a better customer experience. It also suggests that the company embraces data-driven decision-making to continuously improve its offerings and customer satisfaction.