Final answer:
In an organization that empowers front-line employees, middle managers become facilitators who provide support and guidance.
Step-by-step explanation:
In an organization that has empowered its front-line employees, the middle managers become facilitators.
When front-line employees are empowered, they are given the authority and responsibility to make decisions and solve problems on their own. This allows them to take ownership of their work and contribute to the success of the organization.
As a result, middle managers no longer need to supervise and control every aspect of their employees' work. Instead, they become facilitators, providing support, guidance, and resources to help the front-line employees succeed.