Question

A phlebotomy technician asks a patient to state and spell his name. He says, "Chris Morgan, C-H-R-I-S M-O-R-G-A-N." The name listed on the requisition is "Criss Morgan." What should the phlebotomy technician do? (A) Assume the requisition has a typographical error and complete the blood draw (B) Ask the patient if he minds that his name is misspelled on the requisition, then complete the blood draw if the patient agrees (C) Cross out "Criss" on the requisition and write "Chris" (D) Call the ordering provider to resolve the issue and get a new requisition with the correct spelling if the spelling was an error

Answer 1

The phlebotomy technician should call the ordering provider to correct a name discrepancy on a requisition form to ensure accurate patient identification and medical records.

Step-by-step explanation:

When a phlebotomy technician encounters a discrepancy between the patient's statement of their name and the name listed on the requisition form, they should not assume it is a typographical error or simply correct it themselves. The correct course of action is (D), to call the ordering provider to resolve the issue and get a new requisition with the correct spelling if the spelling was an error. Patient identification is crucial in phlebotomy and medical lab technology to avoid patient misidentification and ensure that test results correspond to the right patient. The integrity and accuracy of patient records are a significant part of providing proper medical care.