Question

Where should a broken appointment record be kept:

a) Patient's medical history file
b) Reception desk logbook
c) Physician's personal diary
d) Pharmacy records

Answer 1

A broken appointment record should be kept in the patient's medical history file, as this allows for meticulous tracking of the patient's interactions with the health care facility.

Step-by-step explanation:

When managing medical office appointments, proper record keeping is crucial for maintaining organization and ensuring that all staff members are aware of schedule changes. If an appointment is broken or missed, the record of this event should be kept in the patient's medical history file. This file serves as a comprehensive document that tracks the patient's interactions with the health care facility, including missed or cancelled appointments, which could be relevant for future scheduling or determining patterns in the patient's care.

It's not appropriate to record broken appointments in less formal or irrelevant places such as a physician's personal diary or pharmacy records. The reception desk logbook might contain a temporary note about the missed appointment, but for comprehensive and official record-keeping, the broken appointment should be documented in the patient's personal medical file.