Final answer:
Dual eligible customers refers to individuals who are eligible for both Medicare and Medicaid. They have access to a wide range of health services and may require additional support and services due to their health and financial circumstances.
Step-by-step explanation:
Dual eligible customers refers to individuals who are eligible for both Medicare and Medicaid. Medicare is a federal health insurance program that primarily covers individuals aged 65 or older, while Medicaid is a state and federal program that provides health coverage to low-income individuals.
Dual eligible customers typically have a higher level of need and may require additional support and services due to their health and financial circumstances.
They have access to a wide range of health services, including hospital care, prescription drugs, and long-term care.
For example, if a person qualifies for both Medicare and Medicaid, they may have their Medicare premiums and out-of-pocket costs covered by Medicaid, as well as receive additional benefits not covered by Medicare alone.