Final answer:
When creating templates to enrich user experience, use CXone Expert templates to guide and organize documentation, customize templates to fit specific needs, and focus on readability and navigability.
Step-by-step explanation:
To provide a rich user experience when creating templates, it is essential to focus on guiding and organizing documentation so that it is easily accessible and user-friendly. Utilizing CXone Expert templates is a recommended practice as they are designed to streamline this process. A good template ensures content is uniform and flows logically, which can significantly enhance user interaction.
Here are some recommended practices: First, make sure to edit existing templates to fit the specific needs of your documentation. This customization can improve user engagement by providing a more tailored experience. Secondly, if existing templates do not suffice, create your own to ensure unique requirements are met, giving the documentation a personal touch that can be appreciated by users. Lastly, always focus on the readability and navigability of your templates, as these aspects are crucial for maintaining a positive user experience.