Final answer:
Communication flow in business pertains to the way information is disseminated among workers, with three common networks being the chain, wheel, and all-channel networks. Managers must carefully monitor and utilize the grapevine to manage information and maintain good communication practices within the workplace.
Step-by-step explanation:
Communication Flow and Networks
Communication flow refers to how information moves within an organization. The three common communication networks are:
- Chain network where communication occurs in a predetermined sequence.
- Wheel network, centralized around a key figure.
- All-channel network, a free-flowing structure often found in teams.
Managing the Grapevine
Managers should handle the grapevine, or informal communication channel, by:
- Monitoring it to intercept and correct misinformation.
- Using it to receive unvarnished feedback.
- Respecting its role in maintaining social bonds.
Effective managers foster a proper balance between formal and informal communication channels and consider the organizational culture and flat structure trends.